Lazy and incompetent

Called bank yesterday for a certified check. Went through 3 separate people - all put me on hold because they didn’t know what that was.

Is it me or is the level of worker like seriously deficient?

Almost always better going direct to manager for everything. @BowTiedBull

— Arbitrage Andy (@ArbitrageAndy1) September 13, 2022

I've had similar experiences with my local banks.

1. Scheduled a meeting to open a chequing account. Got to the bank five minutes early. Noticed a casual, happy atmosphere where the staff is chatting and merry. Time comes and I notice that one rep is rushing around to get the paperwork in order for ... me! It took her about eight minutes to get ready. This wasn't some complicated product; I was opening a basic account!
2. Another bank, another appointment. The rep is telling me the benefits of the retirement savings plan. She tells me the amount I can take out for buying my first home. The problem is that number changed a few years earlier. I calmly and politely tell her that but she's adamant and stubborn. I double-checked at home and her info was five years out-of-date!
3. I had investment accounts in Canadian dollars and wanted to open corresponding US$ accounts. The bank told me to come in and fill out forms. I had read that a phone call to the investment center from the bank rep. with my personal info about the CDN accounts should be sufficient. The rep. didn't know. I went to the appointment, she called the relevant number, gave them my info, and done! Filling out dumb forms was totally unnecessary.

Oh, in all three cases, women! I do my own research before dealing with banksters who're greedy, lazy, and incompetent.