Public Mobile (PM) is a low-priced phone carrier which is owned by Telus. PM had an amazing deal in late 2016: $120 for 12GB of data for 90 days. The major benefit was having all that data spread around 90 days. The downside? It's prepaid. Not a big deal for me. So, I switched.
Yesterday, I got a text from PM. It informed me that new pricing will be coming into effect in mid-March. Instead of $120, it'll be $150 for 12GB of data for 90 days.
- That's a giant 25% increase. This will make customers angry.
- The plan is prepaid for a 90-day period. Yet, PM gave its customers a 30-day notice!
The reactions at Red Flag Deals were scathing. Usually there are about 15-20 comments for an average post. This PM debacle got over 1,800 1,900 2,000 comments! People started to send in their thoughts to Commission for Complaints for Telecom-Television Services (CCTS).
Based on the incident numbers from yesterday and today, it seems like there has been an increase in incidents by over 2500. Most, if not all, have got to be about this whole Public Mobile situation. Just to put it into perspective for you, the CCTS got around 9000 complaints last year. This entire Public Mobile fiasco has basically given CCTS 28% of their total complaints from last year in a span of 24 hours lol
So, finally, just a little over 24 hours later, I get another text from PM. Surprise! We won't be moving ahead with that price increase. (Laughs.) Seriously, Telus, how can you be this stupid? If you had set a price increase of $3-4 a month and given a reasonable notice (prices go up on June 1), then most people would have shrugged it off.