I couldn't log in to my bank account last Friday. There's always a huge surge in account activity and trading on the first business day of the year. Many Canadians are filling up their TFSAs and buying securities. So, I decided to check my account after the market closed yesterday. Nope. Didn't work.
Apparently, many people had issues:
Some Toronto-Dominion Bank customers are having problems using its WebBroker internet brokerage service and taking to social media with their complaints.
Several Twitter and Facebook users are complaining about problems logging into or using TD's WebBroker website since Friday, and complaints about the bank logged on canadianoutages.com on Tuesday began to climb at around 9:30 a.m.
TD WebBroker user Adam Kauppi said he started having problems using the service on Friday and called the bank for assistance, but hung up after waiting for two hours on hold.
He didn't ... HOLD! It's odd that other banks didn't have any problems with their servers. Has TD Bank been cheap with their IT infrastructure? It appears that they didn't scale well.
Ten minutes later: I read that many people have trouble accessing RBC Direct Investing.
Seriously, RBC and TD are the two biggest banks in Canada. They make billions of dollars in profits every year but their websites can't handle a spike in traffic?
The smaller players -- ScotiaBank, BMO, CIBC -- should be smart enough to use this to increase their customer base.