WTF Nikon?

Stuck in Customs:

I joined NPS (Nikon Professional Services) a few years ago. It’s easy to join — you just have to be signed up by an existing member. I didn’t really know what NPS did, but I figured it would be handy in case anything ever went wrong with my equipment.

A very sensible decision by a pro.

I’ve had three negative experiences and zero positive experiences with NPS. I’ll go through them here.

Uh oh. Nikon's market share in the camera market has been increasing since they released the D3 and D300 in 2007. Unfortunately, their customer service has become just plain idiotic. What they're doing, likely, saves them money but makes life miserable for their customers.

More on this later.