Tech Woes

Clayton Cramer:

I emailed the VP of Customer Support for HP, both describing the severity of the problem (including sharing a part number between incompatible parts), and suggesting some methods of reducing costs and improving customer support. (There are some dreadfully inefficient aspects to how their support system works that are obvious from the outside.) I haven't heard back from him. Perhaps he is too busy trying to get his HP notebook repaired.

Ouch.