Dell is Cheap
Nov 24, 2005
This is very odd. Volokh bought his laptop with Microsoft Windows XP pre-loaded but DELL didn't give him the XP CD!
That means that the Dell service was atrocious from the beginning. What if Volokh (or any customer) wished to format the drive and re-install the operating system?
Why would someone do that?
Many reasons: fresh install, wanted a partitioned drive, didn't like the Dell setup etc. The point is that Dell left the customer hanging from the very start. Dell didn't always do this. I remember when I bought my Dell laptop in 1998, it came with all the features pre-installed plus the Windows CD. This present double-charging of the same operating system is not the way to please customers.
See also what the Indigent Blogger wrote. Dell is basically ripping off its customers.
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